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Analysed and incorporated requirements into the DSRS, including currency conversion rules, transaction flow, and compliance standards, ensuring alignment for a potential direct currency conversion project. Created a booking logic document outlining the flow of up to €10 million in daily transactions across 5 currencies,

Managed portfolio management processes for over 1 million credit card accounts, driving both loan and spendbased campaigns and enhancing client relationships Served as the key liaison for onboarding, IT setup, and reporting across 15+ internal units and external partners. Coordinated daily business strategies and handled 10+ audits to ensure compliance and process integrity. Oversaw billing and collections of loan aggregators, driving digitization efforts that cut processing time by over 20%. Negotiated and managed contracts with 12+ vendors. Utilized SQL for data mining, analysing multiple sources to inform strategic decisions and improve operational efficiency.

Resolved 200+ customer requests, complaints, and queries monthly via email, ensuring effective and timely resolutions. Provided regular input for process and product improvement to the business units by carrying out RCA (Root Cause Analysis) on over 10 issues annually, providing insights that enhanced process and product improvements.

Managed credit control for a portfolio of 35+ export factoring clients, overseeing fund disbursements and collections Enhanced collection efficiency by monitoring MIS and enforcing internal controls. Administered ₹100 crore in fund disbursements and reduced overdue collections by 30%. Reviewed and redesigned internal controls and quality audit checks, enhancing operational efficiency across key operational areas.