N***************i

Provided technical support services to a diverse clientele, including renowned organizations such as Deloitte, DIHA, and Save the Children.

Oversaw all facets of Cyber Cafe operations, including customer service excellence, account management, order processing and sales.

• Delivered personalized help desk support services, ensuring smooth office operations and client satisfaction. • Spearheaded ICT support engineering initiatives, encompassing software and hardware maintenance,

Executed meticulous software and hardware maintenance procedures, administered VOIP and CRM systems,and facilitated VMware deployment for enhanced user experiences.

As an IT Specialist at Space +, I was responsible for providing technical support and managing IT infrastructure. My role involved: • Diagnosing and resolving technical issues promptly. • Managing network infrastructure and ensuring connectivity. • Maintaining IT hardware and software for optimal performance. • Providing user support and facilitating smooth deployments.

• Provide onsite technical support for residential connectivity services, including coaxial line inspection, modem installation/configuration, troubleshooting, and service documentation. • Diagnose faults, perform equipment replacement and readiness checks, and support customers during scheduled technical visits.