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• Collaborated with sales and marketing teams to identify potential clients and market opportunities for industrial battery solutions. • Conducted in-depth technical assessments of client needs, offering tailored battery solutions to optimize performance and cost-efficiency. • Acted as a subject matter expert on battery technology, providing technical support and guidance to clients throughout the sales process. • Prepared and delivered technical presentations and proposals, highlighting the benefits and features of our battery products. • Demonstrated hands-on expertise by assisting in the installation of industrial batteries, ensuring proper setup and maintenance. • Conducted on-site inspections and assessments to evaluate battery system performance and recommend improvements. • Coordinated closely with the factory to stay up-to-date on the latest advancements in battery technology and installation techniques. • Collaborated with engineering teams to customize battery solutions for specific client requirements. • Provided post-sales support, including troubleshooting and addressing any technical issues that arose. • Contributed to the development of training materials and conducted training sessions for sales and technical teams.

• Provide remote technical support for Sonnen’s energy storage systems and related products. • Troubleshoot hardware, software, and connectivity issues to ensure system functionality. • Assist with the setup, configuration, and commissioning of energy storage systems. • Maintain deep knowledge of Sonnen's product range, including energy storage systems and software platforms. • Stay updated on product releases, firmware updates, and industry advancements. • Record and document technical support cases and troubleshooting steps in the CRM system. • Produce reports on recurring issues and recommend product improvements. • Maintain and update a knowledge base with troubleshooting solutions and best practices. • Collaborate with R&D, engineering, sales, and other teams to resolve technical issues. • Escalate unresolved technical issues to higher-level support or engineering teams. • Monitor and analyze system performance using remote tools to identify potential issues. • Provide post-installation support for system optimization and performance tuning. • Manage customer incidents and service requests to meet service level agreements (SLAs). • Collect customer feedback and share insights with relevant teams for product improvements.