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Profil
I am a motivated university student in Wismar currently studying International Management. I am reliable, hardworking, and responsible, with previous experience as a Customer Support Associate at Apollo and in business finance. I am looking for a part-time job where I can contribute to a team, learn new skills, and gain work experience in Germany. I speak English fluently and am currently learning German.
Erfahrungen
Manage end-to-end collection of GDS commissions from major hotel chains including Taj, Hilton, and Hyatt. • Create and issue Travel Agent Commission (TAC) invoices in compliance with hotel and agency standards. • Oversee GST filing and ensure all invoices and financial records are maintained for regulatory compliance. • Coordinate with hotel finance teams to ensure timely reconciliation and clearance of outstanding dues.
Handled customer queries and provided timely resolutions. Assisted customers through phone/email/chat channels. Maintained customer records and updated information in internal systems. Resolved complaints and escalated complex issues when necessary. Ensured a positive customer experience while meeting service standards.
