Traffic Dispatcher FlixBus – Multilingual (m/f/d)

Jobbeschreibung

Traffic Dispatcher FlixBus – Multilingual (m/f/d) At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We are looking for a motivated and organized (Junior) Traffic Control Dispatcher (m/f/d), speaking French, Portuguese, English and Spanish, who will take an active part in the success of FlixBus and will have a direct influence on the functioning of the operations. About the Role Ensure quality control of daily operations across France, Spain, and Portugal Handle incoming calls and emails from drivers and coach partners in a multilingual environment (FR, EN, ES, PT) Support additional saturated markets when the required language (e.g., English) is mastered Manage delays, accidents, and incidents in line with internal operational guidelines Monitor delays using internal alert systems and inform passengers promptly via notifications Rebook or reassign passengers to alternative services in cases of delays, cancellations, or incidents Document all incidents thoroughly, take appropriate measures, contribute to process improvements, and collaborate closely with the team leader About You 1+ years of experience in a customer service or customer support–related role Fluent multilingual proficiency in English, Portuguese, French, and Spanish Experience in transport management, operations, or handling exceptional and emergency situations is a strong plus Strong communication skills and high comfort working collaboratively in team environments Flexibility to work in rotating shifts (including weekends) within a 24/7 operational environment Solid command of the Microsoft Office suite We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends