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Investigated AML alerts and unusual transactions using Mantas TMS, analyzing structuring, third-party transactions, inconsistent cash flows, and high-risk customer behavior.  Investigated AML alerts using Mantas TMS, identifying structuring, third-party transactions, inconsistent cash flows, and behavior aligned with FATF ML/TF red flags.  Conducted CDD/EDD reviews during onboarding and periodic refresh, validating customer profiles, source of funds, and business activity.  Carried out in-depth analysis of account activity to identify ML/TF typologies in line with FATF red flags and internal risk policies.  Coordinated with branches to verify customer claims and resolve discrepancies in financial behavior, improving overall case accuracy.  Supported audits by compiling case files, transaction histories, and compliance documentation, maintaining strong inspection outcomes.  Collaborated with fraud-risk teams to detect potential mule accounts, forged documents, and social engineering scam indicators.  Provided guidance to junior staff on AML red flags, documentation standards, and proper escalation procedures.

Managed day-to-day branch operations including remittances, cash services, account maintenance, and customer transaction processing.  Performed KYC verification and customer onboarding in compliance with regulatory requirements, ensuring accurate documentation and customer identity validation.  Identified irregular or suspicious counter transactions and escalated them to branch compliance focal personnel for further review.  Monitored cash threshold limits and obtained customer explanations for high-value transactions to prevent misuse of branch channels.  Maintained audit-ready records, reconciliation reports, and MIS data, contributing to strong internal and external audit results.  Managed ATM replenishment, vault operations, cheque/ATM card processing, and service requests with zero operational errors.