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Profil
Result-oriented expert with over five years of leadership experience in the remittance sector. Renowned for producing outstanding outcomes, and thrive at overseeing challenging projects from inception to conclusion. Proficiency in account management, customer satisfaction, and service excellence strategic planning. A record of accomplishment of exceeding financial goals, lean operations, and staff coordination. Thrives in prominent positions, performs well under duress, and is skilled at seeing possibilities that line up with company objectives. Devoted to reaching goals and continual advancement. Proven leadership and a wealth of expertise combined to make a significant impact.
Bildung
Master of Arts European studies
Bachelor of Arts (Humanities)
Erfahrungen
As Branch Lead for seven Mukuru Money Transfer branches in Lilongwe, I managed daily operations, ensured compliance, and led staff to meet performance targets. I developed strategies, implemented cash management procedures, and provided regular performance reports. Additionally, I fostered a positive work environment and conducted staff training.
I led a team, focusing on coaching and training to boost productivity and improve service quality while reducing operating expenses. I oversaw financial operations and personnel productivity, enhancing procedures and policies to drive overall branch performance. Additionally, I built strong customer relationships, increasing satisfaction and market share, and contributed to the hiring process to ensure high performance standards.
I built strong client relationships by delivering exceptional customer service and reducing transaction errors by 10%. I also exceeded goals in variance analysis, improving accuracy and boosting customer satisfaction by 15%.
