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Power BI Dashboard Development: Designed and deployed a suite of interactive dashboards (Tenant Overview, Owner Financials, Vendor Performance, and Revenue Reports) to provide real-time visibility into business operations. • Data Analysis & KPIs: Transformed raw property data into actionable insights using Power BI. Created measures to track critical KPIs such as monthly revenue collection, tenant occupancy rates, and vendor service turnaround times. • Reporting Automation: Replaced manual Excel reporting with automated Power BI workflows, allowing stakeholders to view live data regarding lease expirations and financial arrears without manual intervention. • Workflow Automation (W ATI): Developed a role-based WhatsApp chatbot using WATI that authenticates users against the company database. Configured logic to automatically route Tenants, Owners, and Vendors to their specific service menus. • Business Process Improvement: Streamlined the lead generation process by managing WhatsApp broadcast campaigns. Analyzed delivery and response metrics to optimize communication templates for prospective clients.