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Conducted user research, field studies, and usability testing in real restaurants to identify workflow issues and user pain points. Performed competitor analysis to benchmark reservation systems and define improvement opportunities. Designed user flows, wireframes, and interactive prototypes for the customer booking app and restaurant dashboard. Translated research insights into actionable design requirements, enhancing table layout, booking flow, and menu interaction modules. Collaborated with product managers and developers to validate designs and ensure alignment with technical and business goals.